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Privacy Policy


Introduction

Privacy is an important right that underpins trust and respect in every interaction. At Enhance Strata Services, we recognise the importance of safeguarding your personal information under the Australian Privacy Principles (APPs) as mandated by the Privacy Act 1988 (Cth). 

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Purpose

The purpose of this Policy is to ensure we respect your rights to privacy under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We are committed to adhering to the regulations set forth in the Privacy Act, which are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is information or an opinion relating to an identified, or reasonably identifiable, individual. 

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Definition of Personal Information

When used in this Privacy Policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, qualifications, dietary requirements, registration / licence number and profession or occupation. We understand the significance of this information, and if the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. 

Under the Security of personal information, Enhance Strata Services must take reasonable steps to protect personal information it holds from misuse, interference, loss, unauthorised access, modification or disclosure. Where Enhance Strata Services no longer needs the personal information for any purpose for which the information may be used or disclosed under the APPs, Enhance Strata Services must take reasonable steps to destroy the information or ensure that it is de-identified. This requirement applies except where:
•    the personal information is part of a Commonwealth record, or
•    Enhance Strata Services is required by law or a court/tribunal order to retain the personal information.


Policy

This Policy explains the types of personal information that Enhance Strata Services may collect and hold, how that information is used, and with whom it is shared. It also sets out how you can contact us if you have any queries or concerns about this information. Enhance Strata Services 's data breach policy and procedures can be found on Enhance Strata Services 's website at [website address] and outline how to manage any potential privacy breaches. 

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What personal information do we collect and hold?

We may collect the following types of personal information:

•    Name;
•    Mailing or street address;
•    Email address; 
•    Telephone number; 
•    Registration/licence number
•    Any additional information relating to the purchase, sale or rental of your property that you provide to us directly through our websites or indirectly through an online presence, through Enhance Strata Services representatives or otherwise; and
•    Information you provide to us through Enhance Strata Services office, customer surveys or visits by Enhance Strata Services representatives from time to time. 

Enhance Strata Services may also collect some information that is not personal information because it does not identify you or anyone else. For example, Enhance Strata Services may collect anonymous answers to surveys or aggregated information about how users use Enhance Strata Services website or service.

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How does Enhance Strata Services collect personal information?

Enhance Strata Services collects your personal information directly from you. When collecting personal information from you, Enhance Strata Services may collect in ways including:
•    through your access and use of Enhance Strata Services website;
•    during conversations between you and Enhance Strata Services representatives;
•    when you complete an application, registration or application.

Enhance Strata Services may also collect personal information from third-party companies such as banks after a transfer is made, law enforcement agencies and other entities.

 

What happens if Enhance Strata Services cannot collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
•    Enhance Strata Services may not be able to provide the requested information or services to you; and
•    Enhance Strata Services may not be able to provide you with information about your strata plan and services that you may want.

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For what purposes do Enhance Strata Services collect, hold, use and disclose your personal information? 

Enhance Strata Services collects personal information about you so that Enhance Strata Services can perform Enhance Strata Services business activities and functions and provide the best possible quality of customer service.

Enhance Strata Services collect, hold, use and disclose your personal information for the following purposes:

•    to maintain the owners corporation strata roll;
•    to answer enquiries and provide information or advice about your strata plan;
•    to provide you with access to protected areas of Enhance Strata Services website and owners portal;
•    to assess the performance of the website and to improve the operation of the website and Enhance Strata Services services;
•    to conduct business processing functions including providing personal information to Enhance Strata Services related bodies corporate, contractors, service providers or other third parties such as a bank or solicitor;
•    to provide your updated personal information to Enhance Strata Services related bodies corporate, contractors or service providers when maintenance is required;
•    to update Enhance Strata Services records and keep your contact details up to date in accordance with strata regulations;
•    to process and respond to any complaint made by you; and
•    to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

 

To whom Enhance Strata Services may disclose your information

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Enhance Strata Services may disclose your personal information to:
•    Enhance Strata Services employees, related members of the owners corporation, contractors or service providers for the purposes of operation or Enhance Strata Services business, fulfilling requests by you, and otherwise provide services to you including, without limitation, the maintenance of your strata plan, mailing, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants; and
•    any organisation or person for authorised purpose with your express written consent.
•    Enhance Strata Services may combine or share any information that Enhance Strata Services collects from you with your related body corporate.

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Direct Marketing Materials

Enhance Strata Services may send you direct marketing communications and information about Enhance Strata Services products and services that Enhance Strata Services consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, Enhance Strata Services will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and Enhance Strata Services will then ensure that your name is removed from Enhance Strata Services mailing list.

Enhance Strata Services do not provide your personal information to other organisations for the purposes of direct marketing.

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How can you access and correct your personal information?

You may request access to any personal information Enhance Strata Services holds about you at any time. Where Enhance Strata Services holds information that you are entitled to access, Enhance Strata Services will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).

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There may be instances where Enhance Strata Services cannot grant you access to the personal information Enhance Strata Services holds. For example, Enhance Strata Services may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, Enhance Strata Services will give you written reasons for any refusal.


If you believe that personal information Enhance Strata Services hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. Enhance Strata Services will consider if the information requires amendment. If Enhance Strata Services does not agree that there are grounds for amendment, then Enhance Strata Services will add a note to the personal information stating that you disagree with it.

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What is the process for complaining about a break of privacy?

Enhance Strata Services must take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. Enhance Strata Services may hold your information in either electronic or hard copy form. Personal information is destroyed when no longer needed.

As Enhance Strata Services website is linked to the internet, and the internet is inherently insecure, Enhance Strata Services cannot provide any assurance regarding the security of transmission of information you communicate to us online. Enhance Strata Services also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. 

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Links

Enhance Strata Services website may contain links to other websites operated by third parties. Enhance Strata Services makes no representations or warranties in relation to the privacy practices of any third-party website, and Enhance Strata Services is not responsible for the privacy policies or the content of any third-party website. 

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Complaints

If you are concerned that Enhance Strata Services has not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).

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